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UPSI Digital Repository (UDRep)
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| Total records found : 1 |
| Simplified search suggestions : Kamisah Ariffin |
| 1 | 2025 Article | Language of assurance: the use of discourse markers in insurance policy documents Kamisah Ariffin The comprehensibility of insurance policy documents is an important issue but often overlooked. The lack of comprehensibility of the policy can cause misunderstandings and even disputes between insurance providers and policyholders. In the realm of legal texts of which insurance policy is a part of, discourse markers play an important role in enhancing or impeding the comprehensibility of the contents. The role of discourse markers within insurance policies has not been extensively studied. Thus, there is a significant research gap in exploring how these linguistic elements contribute to the comprehensibility of insurance policies, ergo, affecting readers_ comprehension. The study employed a mixed-method approach of quantitative and qualitative data analysis to examine the use of discourse markers in insurance policy documents and how they contribute to the policy's comprehensibility. The quantitative analysis involved the frequency counts of the use and distribution of the discourse m..... 3 hits |