This research aimed to identify the relationship between six dimensions of service quality with the parents' satisfaction in Community Development Department (KEMAS) preschool in Tanjong Malim district. The population of this study was the parents who send their children to the ten selected ofKEMAS preschools. 125 parents as the respondent to answer the questionnaires regarding the service quality provided. The research design chosen SERVQUAL instrument and added one new dimension; Islamic values. All these six dimensions; tangibility, reliability, responsiveness, assurance, empathy and Islamic values being analysed to identify the level of service quality in KEMAS preschool and the relationship towards the customer satisfaction. Correlation analysis found that all dimensions except Islamic values have significant relationship with the overall service quality. The multiple regression analysis found only responsiveness and Islamic values have significant impact towards the overall servi.....

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This study aims to develop a preschool management framework. Preschool management is led by the principal who acts as the preschool manager, who plans the entire operation of a preschool. The first research question is to describe the similarities and differences in the laws and practices of Preschool Management in Malaysia and Indonesia. The second research question is to explore the participation of managers and government officials in Preschool Management practices during the implementation of Early Childhood Education (ECE) standards. The third research question is to investigate the function of managers in the government's Preschool Management practice. Finally, the fourth research question is to develop a 'Preschool - Manager Routine Task (PresMaRT)' framework as a management practice in preschool. Therefore, case studies were selected for both countries by using descriptive qualitative research. This process is through document analysis, observation, focus group disc.....

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