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51 record(s) found

An investigation on supervisor-subordinate relationships: interpersonal mistreatment and conflict management styles

Abstract

This dissertation seeks to investigate the importance of supervisor-subordinate relationships on subordinates' organizational attitudes and well-being. Prior research on this relationship has been conducted, and consistently and extensively examines the effects of supervisors' perceived attitudes and behaviors on organizational work-related outcomes. The majority of this work emphasizes communication (e.g., Bisel, Messersmith, & Kelley, 2012; Czech & Forward, 2013; Forward, Czech, & Lee, 2011), performance (Campbell & Swift, 2006; Dunegan, Uhl-Bien, & Duchon, 2002; Wakabayashi, Chen, & Graen, 2005; Wang,Law, Hackett, Wang, & Chen, 2005) and trust (Gomez, & Rosen, 2001; Knoll & Gill, 2011; Paille, Grima, & Bernardeau, 2013). Despite this abundance of research, more is required to investigate the supervisor-subordinate relationship and specifically the assessment (positive vs. negative) of this interaction on well-being, since the examination of 'soft outcomes' is critically needed (e.g......

Thesis Published 2015 5101 hits Available

Emotional intelligence and conflict management styles

Nurul Ain Hidayah Abas

Abstract

The research was carried out to study emotional intelligence and conflict management styles using employees in the Human Resources Division at XYZ University in Malaysia. Specifically, it aims to examine the correlation of supervisors' emotional intelligence assessed by themselves and by their subordinates. Second, this study explored if there is a relationship between emotional intelligence possessed by the supervisors and styles of handling conflict as reported by their subordinates. Three sets of surveys were used to measure the results: Emotional Quotient Index CEQI) (Self-rating), Emotional Quotient Index (EQI) (Observer) and Rahim Organisational Conflict Inventory-II (ROCI-II) Form A surveys. Results from these surveys showed that supervisors had the highest ratings on empathy but the lowest on selfregulation. Subordinates used more integrating and compromising styles when handling conflicts with their supervisors, while dominating styles were the least used. Results from multipl.....

Thesis Published 2010 2764 hits Available

Hubungan amalan komuniti pembelajaran profesional dengan pencapalan murid sekolah-sekolah rendah daerah Batang Padang

Noor Hidayah Hanapi

Abstract

Tujuan utama kajian ini adalah untuk melihat tahap amalan komuniti pembelajaran profesional dan hubungannya dengan pencapaian murid sekolah-sekolah rendah daerah Batang Padang. Seramai 277 orang guru dari 13 buah sekolah berprestasi tinggi dan 9 buah sekolah berprestasi rendah telah terlibat dalam kajian ini. Kajian ini menggunakan kaedah tinjauan dengan rrienggunakan soal selidik yang telah dibangunkan oleh Hord (1997) dan Huffman dan Hipp (2003). Data yang diperoleh dianalisis menggunakan perisian statistik dengan menggunakan aplikasi statistik ujiant dan korelasi Pearson. Ujian-r digunakan untuk menguji sarna ada wujud atau tidak perbezaan amalan komuniti pembelajaran profesional antara sekolah berprestasi tinggi dan berprestasi rendah. Ujian korelasi Pearson pula digunakan untuk menentukan hubungan antara amalan komuniti pembelajaran profesional dengan pencapaian murid sekolah rendah daerah Batang Padang. Hasil dapatan kajian menunjukkan amalan kelima-lima dimensi komuniti pembelaj.....

Thesis Published 2015 2099 hits Available

Pengaruh penggunaan media persembahan dan motivasi belajar terhadap prestasi pelajar sekolah menengah kejuruan di Aceh Utara

Taufik Hidayah

Abstract

PowerPoint adalah salah satu alat bantuan mengajar yang penting untuk meningkatkan minat pelajar terhadap pengajaran dan pembelajaran vokasional pada masa kini. Namun demikian, penggunaan teknologi PowerPoint masih kurang meluas di Aceh Utara. Tujuan kajian ini adalah untuk mengenal pasti pengaruh penggunaan media persembahan dan motivasi belajar terhadap prestasi pelajar sekolah menengah kejuruan di Aceh Utara, Aceh, Indonesia. Kaedah kuantitatif berbentuk tinjauan dan dokumen gred pelajar digunakan dalam mengumpul data kajian. Seramai 124 guru dan 321 pelajar daripada empat buah sekolah menengah kejuruan telah dipilih sebagai sampel. Pemilihan sampel dalam kajian ini menggunakan persampelan rawak kelompok. Hasil kajian mendapati bahawa secara keseluruhan penggunaan media PowerPoint daripada aspek kemudahan dan kegunaan mendapati berada pada tahap tinggi dan untuk pelajar juga mendapati berada pada tahap tinggi. Ujian motivasi belajar dalam kalangan pelajar juga mendapati pada tahap t.....

Thesis Published 2017 1206 hits Available

Sumbangan pemboleh ubah peramal terhadap pengetahuan, persepsi, sikap dan tingkah laku murid tahun 6 terhadap alam sekitar

Liew Abdullah Nurul Hidayah, Shafii Haryati, Seow Ta Wee,

Article Published 2017 2562 hits Available

Modelling child persona for social behaviours in social network sites

Noor Hidayah Azmi

Abstract

Children are becoming dependent on social network sites (SNS) to gratify their social needs. They are increasingly becoming users of SNS and emerging as an important user group. Despite much literature on children, not much is known about the social behaviour of the children when they gain access to SNS. It is due to limited access to children due to policy, legal or ethical reasons. This research identified children social behaviour to understand how they behave in SNS. Subsequent to this, a child persona was modelled to represent children as a social networker. The creation of persona involved three steps, including collecting user data, segmenting data into groups and transferring data into persona. In user research, qualitative approach was carried out through self-reporting method such as cultural probes and interviews. It involved seven children between the ages of 10-12 years old. The initial phase in user research involved designing children's probes for capturing social behavi.....

Thesis Published 2018 2440 hits Available

Customer intention to commit motor insurance fraud: a literature review

Nurul Hidayah Mohd Yusof

Abstract

Fraud in insurance is becoming an interesting issue nowadays among researchers and parties involved in the industries. Increase in numbers of insurance claim leads to unstable and unpredictable operating profit suffered by insurance companies. These claims are believed to include both bogus and authentic claims. Thus, the aim of this study is to examine customers’ intentions in committing motor insurance fraud. The objective is to determine the relationship between individual attitude and subjective norms on intention to commit motor insurance fraud. The sample for this study will be teachers from selected schools in Petaling District, Selangor. Data from the respondents will be collected using questionnaires. Statistical Package for Social Science (SPSS) will be used to analyze the data collected. Specifically, correlation and regression will be used to test the hypothesis. Finding from this study is believed useful for insurance regulator and industry to handle insurance fraud atte.....

Article Published 2018 2221 hits Available

The use of theory of reasoned action in understanding customers intentions to commit motor insurance fraud

Nurul Hidayah Mohd Yusof

Abstract

This aims of the study is to examine customers’ intentions in committing motor insurance fraud. The objective is to determine the relationship between individual attitudes, subjective norms and tendencies of gender on intentions to commit motor insurance fraud. The sample for this study consisted of 413 teachers from five selected schools in Petaling District. Data from the respondents were collected by using the questionnaire. The differences of customers’ intention on committing motor insurance fraud amongst genders were analyzed using t-test. Correlations and multiple regression analysis were used to determine the relationship between independent and dependent variables. Results from the study showed that males have higher intentions to commit motor insurance fraud compared to females. It is also found that there is a significant positive relationship between subjective norms and attitude towards customers’ intentions to commit fraud (r = 0.28, p < 0.01). Findings from this re.....

Thesis Published 2018 2085 hits Available

Online incivility: exploring from Malaysian academic perspective

Nurul Ain Hidayah Abas

Abstract

In the evolving globalization in Malaysia, many organizations employ online communication platform for faster decision making, easier collaboration on assignments and greater recognition of employees for achievement and rewards. However, this additional medium of communication posts a risk of uncivil online comments that can lead to lower unproductively among employees that reduces employees’ well-being and increases organizations costs. Therefore, this paper aims to explore the negative consequences of online incivility, in particular in Malaysia, considering aspect of negative moods as possible mediator in the relationship. In addition, problem solving conflict management styles is also discussed as a social support that may decrease the negative consequences of online incivility based from sound literature review. Plausible hypotheses are also then derived from the constructive arguments. This study is consistent with the objectives of Eleventh Malaysian Plan (2016-2020) and Trans.....

Article Published 2017 1567 hits Limited

Validation of the emotional competency module

Nurul Ain Hidayah Abas

Abstract

This study is a design and development-based research which intends to develop a module specifically to be implemented on adolescents to help enhance their emotional competence and also to test the content validity ofthemodule. Seven professionals with experience in dealing with adolescent emotional issues were recruited to validate the module. A rating scale based on this is constructed to be evaluated by the professionals. The overall validity was calculated based on the percentage of agreement between the professionals. The Emotional Competency Module received an overall validity rating of 85.6%. Therefore, there is evidence that shows that this module is suitable to be implemented to enhance the emotional competency level of adolescents..

Article Published 2019 2349 hits Available

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